Where can I buy the accessoiries STAR ?
1. The accessoiries ASTRÉ are sold online on our Grand Site website astreparis.com
2. In our Paris boutique at 71 rue du Faubourg St Martin Paris 10, Tue-Fri 11 a.m. to 19:30 p.m. and Sat 10:30 a.m. to 19:30 p.m. for more information appointment on the page Our shop.
Phone: 01 73 74 62 81. Write to us at firstname.lastname@example.org if you want more information.
What are the delivery times and costs?
In mainland France, delivery times are approximately 2 to 3 working days from the dispatch of your order. The cost of a standard delivery via Colissimo is between €2,5 and €4,5 depending on the size of your package. Delivery is free from 100€ of purchases.
For overseas delivery times, delivery times are approximately 7 working days from the dispatch of your order. In Europe, the cost of delivery is €10 and between €10 and €30 at International.
Where are the bags made?
ASTRÉ bags are imagined in Paris and made in a family workshop in Florence, Italy renowned for its artisanal and traditional know-how, transmitted from generation to generation. For more information go to our know-how page
I want a bag that is currently sold out, can I pre-order it?
How to contact ASTRÉ?
Write to us at email@example.com or in the online chat in the bubble "Discuss with us" at the bottom left of the screen from Monday to Saturday on opening hours. NWe will advise and guide you in your choices ❤️ Our shop team will also be happy to inform you by phone at: 01 73 74 62 81
How to follow our adventures?
To not miss our various events / cocktails and our news, subscribe to our newsletter at the bottom of the page and follow us on Instagram.
How do I choose my belt size?
Our bags are designed to be worn at the waist. Take a tape measure and measure your waist circumference in cm (buckle closure placed at navel level) and match your measurement with the size chart included in each belts product page.
However, if you want to wear them at the hips, take your hip measurement accordingly. For more information or if you would like our help in choosing the perfect size for your morphology, contact us directly at firstname.lastname@example.org and we will be happy to help you!
What size leather collar should I choose for my dog?
S - Neck circumference from 24cm to 33cm - thickness 2cm (jack, pom, dachshund..)
M - Neck circumference from 32cm to 44cm - thickness 2,5cm (Cockers, Shiba, Small bulldogs, Beagle, Border collie...)
L - Neck circumference from 38cm to 61cm - thickness 3,5cm (Labrador, Golden, Akita, Bouvier...)
For more examples of breeds, see the size chart in the photos. Each dog within the same breed is unique, the ideal is to measure its circumference in cm and to provide 2 more fingers of ease. If you hesitate between two sizes, we recommend selecting the larger size for maximum comfort ☺️. Do not hesitate to contact us at 0173746281 to help you choose.
How do I make an appointment for my tailor-made harness?
Following your order, the ASTRÉ team will contact you to arrange an appointment with the designer in our Parisian shop or video ✨ During the appointment, we will have you try our harness bases and take the measurements directly on site. We will adapt our base to the measurements of your dog for perfect ease of his body. RDV on our custom page for more information.
How do I maintain my ASTRÉ leather bag?
Leather is a material full of life that evolves over time. It is important to take care of it so that it retains its original shine over the years. For more information on our leathers, consult our maintenance tips.
How can I personalize my ASTRÉ leather accessories?
All our accessories are customizable.
1. Select the type of printing, the color then the number of customizations desired.
2. Once your order has been placed, a member of our team will contact you to define with you which initials or letters you wish and the distribution on each of your accessories.
Go to our personalization page to discover all the options.
Can I request ASTRÉ gift wrapping?
Yes we are happy to offer you the gift wrapping for your accessories? When validating your cart, leave us a comment in the "add a note" box on the left of the page to let us know and we will take the time to offer you a nice ASTRÉ packaging.
How to offer a gift card?
Want to please a loved one without making a mistake? You can select a predefined amount on the form Carte cadeau or ask us for a card of an amount that suits you by writing to us at the address email@example.com